Refund policy

Return & Refund Policy

At Montviro, we want you to shop with confidence. If your order is not exactly what you expected, we offer a simple and transparent return process.

How to Start a Return  
To begin a return, please email support@montviro.com and include your order number along with the reason for your return. Our support team will respond with full return instructions.

Please note: Return shipping costs are the responsibility of the customer, unless the item received is incorrect or faulty.

30-Day Return Guarantee  
You may return your item within 30 days of delivery, whether the size is not suitable or you have changed your mind.

Return Conditions  
To be eligible for a return, items must be unused, in original condition, and in their original packaging.

No Restocking Fees  
We do not charge any restocking or handling fees. There are no hidden costs.

Refund Processing  
Once we receive and inspect your return, your refund will be processed within 5–10 business days. Refunds are issued to the original payment method.

Please note that your bank or payment provider may take additional time to complete the refund.

Order Cancellations  
Orders can be cancelled within 2 hours of purchase by contacting support@montviro.com.

After this time, orders are already in processing and cannot be cancelled. However, you may return the item after delivery in accordance with this policy.

Exchanges  
If you would like to exchange an item, please mention this in your return request email. Exchanges are subject to stock availability.

Damaged or Incorrect Items  
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible at no additional cost.

Company Information

• Company name: Montviro (HOHD)
  
• Trade number:  95237461
  
• Business Address: Triangelpad 10, 5702SC Helmond, Netherlands

Customer Service

Availability:
Monday to Friday, 09:00 – 17:00 (GMT)

E-mail: support@montviro.com
Phone: +447988522688

Support Information:
Our customer support team is based in the United Kingdom and provides dedicated English support for all UK customers. We aim to respond to all inquiries within 24 hours on business days.