Return & Refund Policy

At Montviro, we want you to shop with confidence. If your order is not exactly what you expected, we offer a simple and transparent return process.

How to Start a Return
To begin a return, please email support@montviro.com and include your order number along with the reason for your return. Our support team will respond with full return instructions.

Please note: Return shipping costs are the responsibility of the customer, unless the item received is incorrect, damaged, or faulty.

30-Day Return Guarantee
You may return your item within 30 days of delivery, whether the size is not suitable or you have changed your mind.

Return Conditions
To be eligible for a return, items must be unused, in their original condition, and in their original packaging.

No Restocking Fees
We do not charge any restocking or handling fees. There are no hidden costs.

Refund Processing
Once we receive and inspect your return, your refund will be processed within 5–10 business days. Refunds are issued to the original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Order Cancellations
Orders can be cancelled within 2 hours of purchase by contacting support@montviro.com.

After this time, orders are already in processing and cannot be cancelled. However, you may return the item after delivery in accordance with this policy.

Exchanges
If you would like to exchange an item, please mention this in your return request email. Exchanges are subject to stock availability.

Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible at no additional cost.

Company Information

Company name: Montviro (HOHD)

Trade number: 95237461

Business Address: Triangelpad 10, 5702SC Helmond, Netherlands

Customer Service

Availability:
Monday to Friday, 09:00 – 17:00 (GMT)

E-mail: support@montviro.com

Phone: +447988522688

Support Information:
Our dedicated customer support team is here to assist customers worldwide. We aim to respond to all enquiries within 24 hours on business days and are committed to providing fast, friendly, and professional support wherever you are.